Return and Refund Policy

1. Return Policy
    We at FlameBird Coffee take great pride in the quality of our instant coffee products. However, due to the nature of consumable goods, we do not accept returns once the product is opened or used.
     Returns are only accepted if:
       •  The product is damaged during shipping.
       •  You received the wrong item.
       •  The item delivered has expired or is defective.
     In such cases, you can send us a clear photo of the product and packaging within 48 hours, and we will send you a replacement with no questions asked. 

2. Refund Policy
    We will notify you via email once your refund has been initiated.
Once the decision for refund has been made, we will issue a refund to the original payment method within 7 business days.

3. Non-Returnable Items
      •  Opened or used coffee jars
      •  Products returned after 3 days of delivery

4. How to Request a Return or Refund
    Please email us at: info.flamebirdcoffee@gmail.com
    Include the following:
       a.  Order Number
       b.  Reason for return
       c.  Clear photos of the product

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If you have any complaints or queries, feel free to reach out to us at info.flamebirdcoffee@gmail.com We’re here to help!